Service Desk Proposition Presentation - LinkedIn SlideShare.
Deliver organized customer service that gives efficient help and complete answers. Customers don’t care about the internal structure of your company. They just want help. When your teams are cut off from each other, you create friction and confusion for your customers.
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Zoho Desk helps bring together employees from across departments, to give customers a truly unified customer service experience. Convenience is key. When your customers want to reach out, be available for them over a variety of channels—email, phone, live chat, social media and more.
The main ways your customers send requests to you is through the help center and by email. Get help from the help center. Customers can raise a request online through the help center. From there, they can view the customer portal for each service desk they have access to.
Service desk services shouldn't just be about creating and closing tickets though that is a large part of the process. You need to help others, but allow them to help themselves, as well. You need to help others, but allow them to help themselves, as well.
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Service improvement: Use trend data to proactively identify issues, prioritize based on business urgency, and track against continuous service improvement plans. Service excellence: By automating the collection, analysis, and presentation of service level information, you can free your staff to concentrate on delivering excellent service.